445r51's Profile
Regarding my decision. Not only has Remington totally torched any semblance of good will that *anyone* could remotely ever be asked to exhibit on the issue, I've decided that I've got zero (and I mean ZERO) confidence that they will be able to "fix" the R51. Given how egregiously bungled this whole issue has been, from the guns being shipped in the first place, to the complete lack of ANY communication during the ensuring months, to the more than 3 months of apparently no fix - this is biggest joke I've even seen in my 30 years as a gun owner! The biggest joke, BEFORE even considered the associated media travesty. You know, the one where the gun the continues to get rave reviews from professional gun writers (the ones who get invited on the Remington Corporate junkets), is awarded the Shot Show "Gun of the Year," and where the same gun writers (who mention NOTHING about the reality of the production R51s anywhere) are rampaging on their blogs about all of the "children" on the internet (you know the ones who got beat up as kids area are now powerful when hiding behind a keyboard) who've questioned their integrity and honesty.
I will let everyone know when I get my check.
UPDATE:
About an hour after my call I received 4 emails indicating 4 new "tickets" had been "opened." I'm not sure how 2 guns equals 4 tickets, but I'm no genius - so I'm sure I'm missing something.
Next, about an hour after the first 4 emails, I received a 5th email which states it is a "Service Ticket Response" based on one of the 4 ticket numbers. It instructs (names and number changed by me):
Dear SOandSO,
Please open the attached pdf files and follow the instructions for your Service Request: 1234567.
Thank you,
Customer Support
The issue is - NO ATTACHEMENT!
I will give Remington this, the CS person was very nice and helpful, and she provided me an extension to *try* reach back at, along with her personal Remington email address. I'm now waiting to hear back from here on what (presumably shipping instructions) the attachment issue is.
Unbelievable :-/
UPDATE #2:
Remington just called me (!) to let me know that they are "obviously having major issues with their computer system today..." They can't determine why I received 4 tickets for the two R51s and provided the 2 valid ticket numbers. They also stated something VERY INTERESTING.
I was specifically told that I should not have received the 5th email either (the one with the missing PDF) , because "with R51s we are now mailing the paperwork." She said something to the effect that this was because the letters needed to be approved (possibly authorized?) by a supervisor.
I was further told that they verified my "letters" had been mailed today and I should expect to receive them in about 2-3 business days."
I appreciate the follow up by the customer service rep who has been as helpful as she can under such circumstances. I spoke with her this morning around 9:30 and again a few minutes ago - about 6 hours later. Personally (this is only my opinion) she sounded audibly tired, somewhat frustrated, and seemed genuinely apologetic about the system issues. She also seemed relieved once she realized I was going to talk with her in a decent tone and I gathered she's been pretty well worked over today. Again, my opinions and simply reading between the lines I see, but it sounds like she's in a thankless, overwhelming position. I feel for the lady.
