I sent my R1 for Platinum Service with a letter explaining my concern for the frame cut and contact point at the front of the lug/takedown pin. They called and left a message for me to call and discuss it, but was unable to connect with them even with the "leave a call back number" option. Eventually they sent it back with a service report indicating that is was perfectly fine and no action was taken.
Then I received a customer satisfaction survey, asking about my experience. I replied that the pistol was received in the original unacceptable condition. They requested that I send it back, and I asked for another return envelope & sent the pics shown here and additional images of the front lug contact, explaining the eventual result of the improper fit.

- 1911R1lugfront01.jpg (89.41 KiB) Viewed 4614 times
That was at least 2 weeks ago, no envelope has arrived, and subsequent emails to customer service have produced no replies.
My 1st Remington experience will absolutely be my last.